Define the Problem Before You Solve It
A few years ago, I wrote about the importance of making sure we’re solving the right problem. In 2019, I explored this through Design Thinking and the importance of defining a problem before generating solutions. In 2023, I revisited the idea from another angle: The people closest to a problem often have perspectives that can help us better understand it and identify solutions.
Those ideas have stayed with me because I continue to see how easy it is for organizations to move from recognizing that something isn’t working to deciding what should be done about it.
Last week, I explored Engaging, the first process of Motivational Interviewing (MI), and how leaders can better understand staff hesitancy around organizational change. The next process, Focusing, asks us to take what we’ve heard and get clear about what we’re actually trying to address.
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