1 May, 2019

Ask Nicole: How Can I Convince Clients to Focus on the Process AND the Outcome?

By |2021-08-19T20:32:56-04:00May 1st, 2019|Categories: Consulting|Tags: , , |0 Comments

Have a question you’d like answered? Let me know.

Tammy, a licensed independent clinical social worker and consultant based in the Pacific Northwest, recently sent me a really thoughtful email. Tammy writes:

Hi Nicole, 

First, I just want to thank you for writing your blog, and let you know upfront that this is one of those, “Thank you! I needed to read your website.” kinda emails.

In consulting work, I feel like I’m going to struggle with communicating how design-based thinking and evidence-based decision making (and not necessarily Evidence-Based Programs (EBP)) could be really powerful tools for organizations. Where I live, the agencies that design their own programs are often bootstrapped for cash; and the ones with money will just purchase a curriculum and send their staff to a national training on how to implement that curriculum. To get funding for a lot of things out here, you need to use an EBP. I’m a big fan of evidence-based decision-making processes, but I think most pre-packaged evidence-based programs (at least that I’ve worked with) are like disempowering wet bandaids that never really stick! It seems like most organizations are more willing to pay someone else to train their staff to implement a very structured program that’s already been created than they are to work with someone to design a program that really suits their needs, strengths, and resources (even when they acknowledge they probably would do a better job than the pre-made curriculum!)

So, the question is: how do you help people realize the potential for design-based thinking and evidence-based decision making processes in a non-profit/agency world that has become relatively disempowered in the realm of program design? Have you run into that at all with your consulting work focused on program design? If so, how do you navigate that conversation? 

A few months ago, a prospective client organization came to me about a project opportunity. I had some initial conversations with the client, but I got the sense that what they wanted and what my process is weren’t in alignment.

It was confirmed when the client asked me to further explain one key aspect of my process. The aspect–something that the client initially agreed with and wanted to be included in my proposal–focuses on participatory processes between myself, the staff, and key stakeholders. The client seemed less interested in this aspect and wanted me to tailor my approach to just outcomes.

Over the past year, I’ve developed more of an interest in working with clients to develop, evaluate, and refine their process versus solely focuses on outcomes. So, I knew deep down this wasn’t the project (or the client) for me.

The bulk of my consulting as of late has centered around evaluation, with design thinking included depending on the work scope. I’ve found that clients who’ve hired me to evaluate a specific program have been more rigid in what takes place in our time working together compared to clients that hired me specifically for capacity building purposes that span all of their programs and services.

This comes down to whether the client is focused more on the process or the outcome. Based on my observation, when client organizations are focused solely on outcomes, they’re confined to certain parameters that may be heavily influenced by a funder, things being “evidence-based”, or a deadline. As a result, I have more flexibility with clients that have hired me for building organizational capacity and learning about their programming in a more exploratory manner.

Outcomes center around aspects of a program that led to data that can be reported on, including the number of participants and how they engaged with the program. A more process-centered approach assesses how the program was developed, how it got to where it currently is, and what factors along the way got it there (including staff capacity.)

Ideally, you’d develop a process that addresses both. However, the approach the client wants to take can ultimately decide if you’re going to have a great time partnering with this client or spend most of your time arguing back and forth.

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24 Apr, 2019

Self Care Corner: Beware of “Greener Grass” Syndrome

By |2021-08-19T20:32:35-04:00April 24th, 2019|Categories: Self & Community Care|Tags: , |0 Comments

You’ll never know what your neighbor had to do to get their grass this green

Recently, someone told me they envied me.

When I asked why, they commented that since I work for myself, am not married or are a parent, I control how I spend my time and who I work with, that my life is relatively peaceful, and I don’t share anything personal about myself.

True. I rarely have the “Sunday Blues” (that feeling of anxiety, sadness, or depression many feel as the work week approaches), my time is my own for the most part, and I don’t have many of the stressors that many people deal with.

But they deduced this based on what I post on social media of all places.

If you follow me on any of my social media platforms, you’ll notice that I rarely, if ever, share completely personal things about myself these days, and if I do it’s usually tied back into my brand somehow. On my blog, I’ve shared some insights into my life, from the impact of my mother’s death to my IUD insertion experience and my annoyances with the social work profession, among other things. And every so often I’ll post a great concert I went to (like Emily King, Robert Glasper or Anderson Paak), something that inspires me about living in New York City, or my images from my twin’s bridal shower on my social media.

When I’m struggling with something(s), my family, close friends, and my journal will hear about it before I consider posting about it on my blog or on social media. And while it does help to know that we’re not alone in what we’re going through, we also have a right to privacy.

There’s been a lot of talk about how social media is really impacting how we view the world and ourselves. We’re absorbing information like never before, and much of it we resort to conclusions about even if we don’t know the full story.

And even if it’s not something deeply personal, you also don’t have to share it for the world to see.

Now more than ever, it’s important to realize that what we see and how we perceive it may not be the full story. We can come to our own conclusions and still clamor to know more information, but we’re in our rights to disclose what we want.

It’s like standing in your front yard, lamenting over how your grass looks while your neighbor’s grass is vibrantly green. There could be nothing wrong with how your grass looks, but you’re just curious about how your neighbor was able to get their grass that color green.

You can conclude that your neighbor’s been feeding their grass some state-of-the-art or expensive lawn food. But you don’t know what your neighbor had to do to get their grass that color green.

You could ask and a few things could happen: They might not disclose how they did it. They can tell you what they’re using and can recommend you try it (and you can try it and discover it doesn’t work for your lawn). Or you find out that they didn’t do anything differently from what you’ve done; their grass just ended up being that color green.

I call it the “greener grass” syndrome, and it’s impacting our self care.

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19 Apr, 2019

Try This: Put the Pieces Together

By |2021-08-19T20:31:30-04:00April 19th, 2019|Categories: Workshop, Program, & Curriculum Design|Tags: , , |0 Comments

Get clear on your program’s purpose and everyone’s role.

During one of my first major evaluations, I asked the client if I could view the program’s curriculum. As I looked through it, I asked how often the curriculum is revised based on participant feedback.

The program had been around for some time, and while the client was consistent with evaluating the program and drawing out the positive feedback to share with funders, they hadn’t used the feedback to revise the actual program.

During another site visit for this program, I noticed that staff were familiar with certain aspects of the program, but not the program in its entirety, or who was responsible for what. Understandable when you’re dealing with newer versus more seasoned staff. Also, some staff were confused about the purpose of some activities and when each activity was supposed to take place.

I’ve always been of the mindset that, in order to create or revise data collection and analysis tools and processes, you need to have a general sense of program goals and how the program is supposed to function. This is important as staff will come and go. Also, there should be a process built in for revising the program so that it’s meeting the emerging needs of participants.

Similar to putting together a puzzle, it can be daunting to look at the multiple components of a program. Instead of working on the entire puzzle at once, focus on one section at a time so that it all comes together.

This activity is ideal for:

  • Staff responsible for developing and overseeing the implementation of programs, services, and strategies

Here’s what you need:

  • Your program’s logic model
  • Your program curriculum
  • Bonus: Your most recent program data that gives you insight about the program (compiled and synthesized data)

The process:

Typically with my Try This exercises, I lay out all the steps. For this exercise, I’m going to leave that up to you.

To frame it, there are three parts to this process. First, review your program’s goals and objectives. Second, look at your staff roles to assess 1) whether everyone currently connected to the program is being utilized in ways that align with the programs and objectives, 2) if those involved are utilizing their expertise, and 3) who is responsible for what. Third, review the program’s activities to assess if these activities currently align with the goals and objectives.

(Also, it should go without saying that “program” can also mean service, workshop, training, initiative, strategy, and so forth).

Here are some guiding questions (and feel free to add more):

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10 Apr, 2019

Self Care Corner: Forgive Yourself

By |2021-08-19T20:28:55-04:00April 10th, 2019|Categories: Self & Community Care|Tags: , |0 Comments

If we can encourage our friends to learn and grow from their mistakes, why shouldn’t we do the same for ourselves?

One of my goals for 2019 is to share more self care content, and to do so in ways that go beyond how we typically think about self care.

Part of how we care for ourselves is tied to our relationship to others. How can situations happening in our lives impact how we reenergize ourselves and connect with others? I began exploring this with my 2017 post “Face Your Worst Case Scenario“, where I shared advice on how to self-coach yourself through difficult times.

This post will be considered a follow-up to that post, focusing on dealing with the aftermath of a worst case scenario.

One of my favorite quotes comes from motivational speaker and corporate CEO Lisa Nichols in her video “Why You Must Forgive Yourself To Release Guilt”:

In the video, Lisa says, “When…you’re riddled with guilt, it really stops at some point being about them forgiving you and becomes about can you really love you enough to forgive yourself. When I ask this question to my students, they say, ‘But Lisa! You don’t know what I did. You have no idea what I didn’t do.’ It’s as if the magnitude of your error justifies the lack of forgiveness you offer yourself“…When you give yourself permission to be worthy of forgiveness, that’s when you [exhale] ‘Ok, I made a mistake. I did what I did based on what I knew. When I know more, I do more, and when I know better, I do better’…The same grace and compassion you’re willing to give to others, be willing to give that to yourself.”

When we hurt someone, we feel guilt or shame. We feel this way because we care. We’ve all made mistakes that have impacted our relationship with others. Sometimes those decisions were made because we really wanted to hurt them. And sometimes those decisions came from a place of fear or self-preservation.

When we hurt others, the natural response is to seek forgiveness. But even this can be hard to come by due to our own pride or also due to never getting the closure we seek.

Part of our self care practice should include knowing how to forgive ourselves, regardless of the size of our transgression and the understanding that we may never receive an apology. It’s self care because we learn to move forward with the understanding that we may never get the chance to apologize, and also knowing how to move forward even if our apology isn’t accepted.

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3 Apr, 2019

Ask Nicole: How Do I Get Friends and Family to Support My Goals?

By |2021-08-19T20:28:27-04:00April 3rd, 2019|Categories: Consulting|Tags: , |0 Comments

Have a question you’d like to see answered? Let me know.

Last week, I was in Chicago to facilitate an evaluation meeting with one of my Chicago-based clients and to co-facilitate a roundtable discussion with them during the 2019 Culturally Responsive Evaluation and Assessment Conference.

When my flight touched down back in New York, I called my dad to let him know that I’d landed. I do this every time I travel somewhere.

While on the phone I’d mentioned to him that, while sitting in one of the conference sessions, I’d gotten an email from a prospective client interested in engaging me on working with them on a 2-3 year project, and how we’d set up a time for the following week to talk about it so that I could determine whether I’m a good fit for the client.

My dad commented, “You’re getting up there in the world”, and that he was happy to hear that things were going well with the business and with my clients.

Over the weekend, I celebrated the 3rd year anniversary of me submitting my resignation letter to my former supervisor, with a final employment date of May 31st. I had no problems staying on to help recruit and train my replacement. But the main reason why I wanted more time was so I could prepare myself to tell my dad that I would be leaving to go work for myself.

My dad is in his early sixties and has been with the same company since he was 18, and prior to my mother’s death in 2001, she’d been with her company for 20 years. I was two weeks away from leaving my job when I finally told my dad. He asked a few questions but didn’t say much after that. 2016 was a good year for my business, but things were very rocky the following year to the point where my family was worried for me. By the end of 2017, my business was moving in a more positive direction, and my dad went from checking in on me on a weekly basis to checking in on me whenever I would call home.

For many, this is the context we grew up in: seeing friends and family work for someone else. And when we share that a goal of becoming self-employed (or any goal for that matter), what we’re looking for is support and confirmation that we can do it.

We want to know that the people we have around us support what we do. Friends and family can be well-meaning, but it’s important to understand that not everyone will understand your goals and may not be able to help you achieve them. Especially if they have not had the same experience. But they do want to support your efforts.

In order to get friends and family to support your goals, you have to be clear about the type of support you want from them. In my case,

Initially, I would encourage friends and family to sign up for my newsletter letter or to follow me on my social media platforms. Once I identified the type of support I wanted from them, I slowly stopped doing this and requested instead for their emotional support but also gave them the opportunity to self-select how they want to support me. Emotional support for me includes checking in on me to see how things are going or sharing with others what I’m doing in my business.

Though I prefer emotional support, I’ve had friends hire me for trainings or projects because they were in a position within their organization to do so, and they believed I was a good fit for their needs. Or they’ve referred a prospective client to me.

The other way you can persuade friends and family to support you? Actually doing the work.

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