3 Sep, 2024

Ask Nicole: Balancing Participant Feedback & Staff Capacity

By |2024-09-02T18:28:59-04:00September 3rd, 2024|Categories: Workshop, Program, & Curriculum Design|Tags: , , , |0 Comments

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In order to evaluate a program, I start by speaking to staff in charged of running the program.

This helps me understand why the program exists, the ideal participants, program goals, activities, outreach, etc. This helps to develop an evaluation process that’s appropriate to the program’s goals.

This process also helps in providing programmatic recommendations. Even though participant feedback is key to program improvements, so is understanding staff capacity to make these changes.

Navigating grantee-funder relationships while staying true to your mission is complex.

Similarly, it can be a balancing act when staff have to prioritize program participant feedback.

Here are five recommendations to help programmatic staff balance participant feedback with their capacity to implement changes:

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7 Aug, 2024

Ask Nicole: The Four Keys to Flexible Programs

By |2024-08-07T12:51:39-04:00August 7th, 2024|Categories: Workshop, Program, & Curriculum Design|Tags: , |0 Comments

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In the ever-changing landscape of community needs, having a solid yet adaptable framework is crucial for organizations aiming to make a significant impact.

What is a framework?

A framework is a strategic guide that outlines clear goals, structured plans, and collaborative efforts while leaving room for flexibility. This helps organizations remain focused and organized, ensuring that all activities align with their mission.

More importantly, a well-designed framework supports organizations’ ability to quickly adapt to emerging challenges and opportunities, fostering resilience and sustained community engagement.

There are four keys to building flexible programs:

  • Assess community needs and resources
  • Design adaptable program structures
  • Build robust community partnerships
  • Monitor, evaluate, and adapt for improvement

Let’s start with the first key:

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10 Jan, 2024

Bringing Your Program to a New Community

By |2024-01-09T20:49:50-05:00January 10th, 2024|Categories: Workshop, Program, & Curriculum Design|Tags: , , |0 Comments


A major barrier to introducing a new program to a community is pushback.

From staff concerns to not assessing whether the program is needed, failure to determine if your program is the right fit for a new community can lead to negative outcomes for the program and for your organization.

Bringing a new program to a community your organization has no relationship with requires careful consideration and a thoughtful approach. Here are key factors to keep in mind:

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4 Jan, 2024

Ask Nicole: We’re Facing Pushback For Expanding Our Programs

By |2024-01-09T18:24:15-05:00January 4th, 2024|Categories: Workshop, Program, & Curriculum Design|Tags: , , , , |0 Comments

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There comes a point in the life of an organization where it considers expanding its programs and services.

This strategic move can open up new possibilities, build and strengthen community bonds, and enhance overall effectiveness, including:

While the idea of expanding your organization’s programs can be tempting, many organizations venture into uncharted territory without being intentional about WHY and HOW they expand.

This leads to pushback from other organizations, community members, and even staff.

There’s different levels to pushback against program expansion. Here are two ways to look at it:

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23 Aug, 2023

Stop Prioritizing “One Size Fits All” Solutions

By |2023-08-23T14:10:46-04:00August 23rd, 2023|Categories: Workshop, Program, & Curriculum Design|Tags: , , , , |0 Comments


A principle in program design is that, if a program is placed in a new location, the program will still perform as expected.

From a program evaluation perspective, we understand that a program’s location presents both challenges and opportunities, as the physical location (whether it’s an actual neighborhood or virtual) is often as unique as the program itself.

So, when you’re evaluating a multi-site program, not only are you assessing the extent that differences in outcomes are due to variations in project implementation, you’re also sensitive to the fact that you’re doing a side-by-side comparison.

Why? Because if you’re a staff member that’s been placed in this new program location, and you’re experiencing the uniques characteristics and quirks of the program’s location in real time, the evaluation can yield results that you’re already aware of. Plus, you’ve most likely informed your staff’s leadership well before the evaluator showed up and this can be frustrating when you need leadership’s help in addressing issues and you’re not being listened to.

A program in multiple locations may have the same outcome goals, but will always be impacted by the conditions it’s operating in.

Every organization has unique needs, capacities, and challenges. Yet funders often make .”one size fits all” requests”. From organizational priorities and resource constraints to lack of internal buy-in and strict accountability, grantees can become resentful of funders when they’re expected to fit into a box as opposed to working together in ways that are flexible and makes sense to both the funder and the grantee.

Funders should let go of one-size-fits-all solutions and play a more crucial role in providing support and guidance to their grantees. They can do this by:

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