21 Jun, 2017

Women of Color: Be Unapologetic in Your Expertise

By |2021-08-19T19:42:52-04:00June 21st, 2017|Categories: Consulting|Tags: , |0 Comments

(Pictured: Top Left- Gloria Malone, Bottom Left- Miriam Zoila Pérez; Top Right- Aimee Thorne-Thomsen, Bottom Right- Jamia Wilson)

Several years ago, I was contacted by a nonprofit in Newark, New Jersey, to facilitate a workshop for youth. I was a few years into my career post-graduate school, and while full time consulting and workshop facilitation was far off at that time, it was a nice way to earn extra money on the side.

I replied back, giving them a facilitation fee. I’d had a considerable number of years facilitating workshops, and for a long time my focus had been on gaining experience speaking in front of audiences. The more I did it, the higher my confidence grew.

Admittedly, I didn’t know what to price as a facilitation fee at the time, so I chose a number that felt fair to me. I considered the preparation time, any materials I would need to purchase, as well as travel time from Brooklyn to Newark.

In the end, I was told that, as a small nonprofit, they were hoping I’d do it for free.

I don’t remember my response, but needless to say, I didn’t do the facilitation. What I do remember, however, was feeling as though I had done something wrong in asking to be compensated for my time and effort. Also, the nonprofit provided services for youth of color, so I felt that I was being greedy in asking for fair compensation knowing they were doing important work.

I had a lot of internal stuff to work through on feeling deserving of being paid for my expertise. Some of the internal stuff sounds ridiculous now, but it’s helped me to get to a space where I’m able to ask for compensation.

A few months ago, I was contacted by a student group to be a guest speaker for their campus week of events. Coincidentally, I was scheduled to facilitate conference workshops on a campus an hour away from this school. I figured it would be a good opportunity since I would already be in that state.

I inquired about travel and lodging accommodations as the conference graciously covered those expenses for me. Because those plans were already locked in, I thought it would be awkward to asked the conference travel agency to suddenly switch my plans.

The student group asked me to cover my own travel, offered to put me up in a dorm room (which I honestly didn’t mind), and that, as a small student group, they would have to consider my facilitation fee. A week later, they responded back, informing me that they found another speaker.

All of the internal stuff I thought I resolved came back to the surface. I started questioning whether it was fair for me to expect fair compensation. Yet, I was invited as a panelist for another student group a few months prior who paid me to be a panelist, without me even asking. I realized that the problem not only lies with those of us who choose to provide speaking services, but also in how organizations and groups view the role of a speaker, trainer or facilitator. Especially when the people being solicited to offer their expertise are women of color.

As an organization, group or conference hoping to bring someone to your event to as a speaker,  not only should you consider the value the speaker is offering to your audience, but also ask:

How can we offer value to the person we’re inviting to speak to our audience?

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7 Jun, 2017

Ask Nicole: How Do I Develop Thick Skin?

By |2021-08-19T19:34:56-04:00June 7th, 2017|Categories: Consulting|Tags: , |0 Comments

Have a question you’d like to be featured? Let me know.

While working in direct practice and case management, I had a few clients whom I consider to be favorites. One in particular was a middle-age man who came to the agency for services.

When I first met him, he had survived three heart attacks in one month. He sat in my supervisor’s office, crying because he knew he needed some mental health services to deal with the stressors his body was enduring. On top of that, he was dealing with the heartache of losing his partner. The partner’s family blamed him for the death and subsequently refused to allowed my client to attend the funeral (and they also did not disclose where his partner was buried).

Of all the home visits I conducted, his home was also one of my favorites to visit. He was very hospitable and enjoyed showing off the items in his home. One day, as we were sitting outside in his outdoor office (yes…outdoor office), he asked, “How do you do this? How can you work with people that are desperate for help, who have so many problems?” I gave the usual “I like to help people” response, yet his question stuck with me until the I left the agency.

About a year before leaving the agency, I had a hard time getting in contact with him. As someone who readily responded to phone calls and letters and always welcomed me into his home, he was unresponsive. My letters to him were returned to back to sender, his phone was disconnected, and his health insurance was inactive.

I finally contacted his emergency contact—his mother—who informed me that he had died 3 months earlier from a heart attack. I was in a funk for the remainder of the day. The first thing I did when I got home was cry. I had clients who died before him, and several more who died after, but his death hit me the hardest.

I’ve been asked by a few people—in particular social workers—for advice on developing thick skin when dealing with clients and customers. The training and education you receive in school and during your internships will serve you well, but there will be days where your patience is tested. Here’s my advice on how to develop thick skin:

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31 May, 2017

10 Lessons Learned in My First Year of Full Time Consulting

By |2021-08-19T19:34:35-04:00May 31st, 2017|Categories: Consulting|Tags: , |4 Comments

One year ago today, I resigned from my day job. Working full time while building a business had taken its toll. I had been there 3 months shy of 6 years. I had given my employer a 60-day notice in order to assist with finding my replacement.

I don’t remember much of what happened that day, but I do remember when 5pm rolled around. I punched out for the last time, hugged a few co-workers, and walked out the door. As I walked out of the building, my eyes welled up with tears. It had less to do with “WTH am I thinking?” and more to do with the fact that honored my passion. On New Years Day 2016, I stood on the observation deck of One World Trade Center, overlooking the city skyline. I told myself that 2016 was the year, and May 31st would be the day I’d leave my job to go into my consulting business full time.

Yes, it was cheesy, and when I left the observatory deck, I felt at peace. I had given myself a deadline several times before, and each time I wasn’t ready. This time, I was. I didn’t know how it was going to happen. I just knew it was going to. I had submitted proposals to several organizations for consulting gigs, and was either turned down or didn’t receive a response. Not too long after making my intention, two of those organizations who turned me down had changed their minds and offered me contracts. A few other organizations reached out to me, including an executive director of a local organization, who specifically wanted to work with me because we went to the same grad school.

Everything fell into place, and the past year has been an eye-opener. Here are 10 lessons I’ve learned in my first year of full time consulting:

It’s uncomfortable (but always remember your WHY)

If I had to choose one word to describe my first year in full-time consulting, it would be “discomfort”. When I was building my business on the side while working full time, I had a rhythm. I had only so much time to do client work, create content for my blog and newsletter, and market myself.

However, like building physical strength means pushing yourself by picking up heavier weights, discomfort has allowed me to grow in many areas of my business. After a while, you begin to see progress. Tasks that would take me hours to complete are easier to do, and things I didn’t think I needed when starting my business, I now have a system for.

Even though I knew I could return to the 9-5 world, I held on to my WHY. There’s a quote from Frederick Nietzsche that says,

“He who has a why can endure any how.” 

Running my own business is bigger than creating my own schedule and doing what I want. My WHY was built on the foundation that there aren’t many people doing what I’m doing. My WHY was to ensure that nonprofits, community groups, and agencies are doing right by the women and girls of color they serve. Fine tuning my services down to design thinking, evaluation, strategic planning, and speaking has allowed me to develop a niche within the Reproductive Justice community that I’m becoming know for. On top of that, another WHY has been to show other social workers that there’s more than one way to be a social worker. This applies to any profession. You don’t have to build a career and identity around what your profession expects. You can create a career on your terms, and when you know your WHY, it’s easier to persevere.

It’s a HUGE mindset shift 

I’ve felt like giving up at least once a week. I’m a one-woman show, and when you’re used to having someone dictate how your day goes, you begin to miss it. Also,  I suddenly had more time than ever, and it became overwhelming.

Outside of making money, strengthening my systems, and getting clearer on who I want to work with, I’ve learned that transitioning from employee to entrepreneur is just as much of a mental game as it is a physical one. You think you’ll be anxious to turn in that resignation letter, but that’s the easy part. One of the biggest benefits that an employer provides is structure. You know when to get up, how long you have to get ready for work, how long your commute will take, what meetings and deadlines you’ll have throughout the day, when your staff supervision is, and how long you have for a lunch break. When working for yourself, you have to build a structure that keeps you motivated and on purpose.

I started out creating a structure that mimicked a 9-5. I created a 9am-5pm work schedule, and one day I realized that it’s ok to not work from 9 to 5. While I do have office hours, I like working in the hours where I feel most creative (and if I have any client meetings, lead calls, or site visits to make).

Your people will always look out for you

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5 Apr, 2017

Ask Nicole: Are Newsletters Valuable?

By |2021-08-19T19:30:50-04:00April 5th, 2017|Categories: Consulting|Tags: , |0 Comments

Have a question you’d like to be featured? Let me know.

I have another question from Jocelyn, a reader from the Raise Your Voice community weekly newsletter. This time, it’s about newsletters. Jocelyn asks via Twitter:

I used [to] send a newsletter out to help maintain a professional/personal network. How do I decide how often [to send out a newsletter, and] if it’s valuable to others? I think I have a clearer focus now than a few years ago, but my work is still broad/not specialized. Appreciate any tips!

Ahhh, newsletters. Also known as email subscriber lists. I started my newsletter back in 2012, mainly because business people I follow would routinely say, “The money is in the list”. You want as many people subscribed to your newsletter so that, when you need to promote something, someone will buy it.

My relationship with my newsletter—everything from the design of it to the content I share—has evolved along with my business. I’m more comfortable promoting my business services as I’ve gotten clearer on what I do, how I want to show up in the world, and what value I want to give. Plus, I give priority to my newsletter subscribers over my social media platforms because social media is saturated and filled with noise. When someone gives their email address to you, it shows that they want to hear directly from you. Also, outside of posting my latest blog posts on my platforms, I tend to go on brief social media detoxes. If you don’t hear from me on Facebook, Twitter, Instagram, or LinkedIn, chances are my newsletter subscribers have.

Along with answering Jocelyn’s questions, here are some things I’ve learned along the way:

Figure out your purpose for creating a newsletter 

Since starting my newsletter, I’ve shifted the way I view my newsletter as well as my newsletter subscribers. I see my subscribers as not only people I want to share information with or people who may one day become clients or collaborators, but also as a larger accountability system.

My “why” for sending out my weekly newsletter is first and foremost to provide value. Outside of my weekly blog post, my subscribers get information on awareness themes (such as National Minority Health Week or World AIDS Day) and ideas on how to raise their voices in their community about these themes, resources and tools related to Reproductive Health/Rights/Justice, design thinking, program evaluation, and other things related to social justice and community collaboration that they can use in a variety of settings, and resources that promote self care and prevent burnout.

Also, my newsletter gives a behind-the-scenes look at all of the ups and downs of being a social worker running a business based on my passions. I may disclose certain struggles or successes in my newsletter than I wouldn’t otherwise mention “out in public” on social media. For example, my newsletter subscribers were the first to know that I was leaving my day job in 2016 to go into my business full time.

Be consistent

This ties into my first point because it’s through becoming clear on why I have a newsletter and what value I want to share that’s allowed the process of creating a newsletter to no longer suck. For 2017, I’ve decided to post a blog and send out my newsletter on a weekly basis, no matter what. If you’ve been a Raise Your Voice subscriber for a while, you know that I’ve been consistent, and not so consistent, so the point where I had to remove “weekly” on my website when promoting my newsletter list. By the end of 2017, I’ll re-evaluate if I want to continue on with weekly newsletters and blog posts.

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22 Feb, 2017

3 Ways to Reflect after a Client Relationship Ends

By |2021-08-19T19:05:50-04:00February 22nd, 2017|Categories: Consulting|Tags: , |0 Comments

Back when I was working full-time as a direct practice social worker while building my consulting business on the side, I had two types of clients. The clients I had at my day job who wanted me to help them with tasks such as applying for Medicaid, finding housing, or accompanying them to their medical appointments. My business clients, on the other hand, were executive directors or program directors wanting assistance with facilitating a workshop, designing a program or evaluation, or implementing an evaluation. Two different types of clients, two different sets of challenges and opportunities.

It didn’t matter whether the clients were seeking services on their own or where coming to me by referral. The common thread with these clients was that, eventually, the relationship would end.

In social work and in other helping professions, there’s a process that takes place when working with a client:

  • Phase One: Engagement, Assessment, and Planning

  • Phase Two: Intervention and Goal Attainment

  • Phase Three: Evaluation and Termination

This process also takes place when you transition away from working one-on-one with individuals and begin working directly with nonprofits, community groups, and government agencies. Today, I’m focusing on Phase Three and how I’ve been applying it to how I reflect on the work I’ve done with my consulting clients.

Regardless of the length of time I’m contracted to work with a client, at the end of each relationship, I use this process. It’s very simple, and sometimes it’s more about quiet reflection, though I may write or type up how I’m feeling. I highly recommend using this process as it helps you to not only be reflective, but also be more strategic in how you choose your clients moving forward:

1) How did I feel about the overall project?

When a potential client fills out my client questionnaire , it gives me the chance to screen them before speaking with them face to face or by phone.  It’s very encouraging when you’re contacted to gauge your interest in working for someone, and sometimes I’ve jumped at the chance to work with a client simply because I’ve always wanted to work with that group or organization. When a potential client tells you what they need and why they feel you’re the person for the job, it’s very flattering but I try to gauge my interest in working on the project based on my own interests, and if I can actually provide value to the client. Some questions to consider:

  • How did I find out about this project, or how did the client find out about me? (Did the client contact me directly or was the client a referral?)
  • Did I enjoy the focus of the project?
  • Have I worked with this population before or did this project give me the opportunity to work with a new population?
  • Did this project provide opportunities for me to learn new skills?
  • Was this an opportunity for me to work with a group or person that I consider my ideal client?

2) How did I feel about my work/role within the project?

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