8 Aug, 2018

Try This: Curb Your Evaluation Anxiety

By Nicole Clark, LMSW|2021-08-19T20:15:34-04:00August 8th, 2018|Categories: Research & Evaluation|Tags: Capacity Building, program evaluation, Try This|0 Comments

With my program and evaluation clients, I offer the Evaluation Capacity Measure. It’s an assessment created by Ann Price of Community Evaluation Solutions , and I’ve revised it a bit to include some open-ended questions. The assessment assesses an organization’s current capacity to evaluate its programs, strategies and services and assesses its current support around evaluative thinking. Everyone from organizational leadership to board of director members are encouraged to take the assessment.

This assessment helps me to see what the current needs are, and it also gives clients a sense of what we can work on together in the evaluation capacity building process. I offer it to clients first as a baseline, then towards the end of our partnership together. Whether it’s a short-term or long-term project, clients like knowing their staff’s general views on evaluation, and how the process can be aligned with their respective roles and organizational mission and strategy. (At times, they may notice that what they expected to score lower on is higher than expected, and vice versa).

I recently administered the assessment for a new client, whose staff works remotely and is comprised of several departments that work individually and collectively on several programs and strategies. Leading up to sending the assessment to her colleagues, the staff member leading the project with me shared her nervousness about what the results may reveal about her staff, but is excited to see how the results can influence how they can proceed with their evaluation priorities.

The goal of program evaluation is to 1) see if your program is performing in the way it’s intended to and 2) facilitate organizational learning and improvement. In general, people tend to experience anxiety when they’re being evaluated. It’s like when you waited in a line with your classmates to see which kickball team captain would choose you for their team. You want the best players on your team, and the captains are sizing you up. Who is known to kick the farthest? Who has the capability to catch the ball mid-air? Who can run the fastest?

And when you’re last to be picked, it makes you feel a way. “Why wasn’t I one of the earlier picks?”, you asked. More often the not, the team captains probably chose their team based on who they’re friends with, but there’s a lot of emotional reactions that may come up.

You get into the real world of adulting, and the feeling is still there. This time, it surfaces when you’re meeting with your supervisor for you mid-year or annual review. You think you’re performing well in most areas, until you discover (through someone else’s perspective) that you’re not.

In “Strategies for Managing Evaluation Anxiety: Toward a Psychology of Program Evaluation” (American Journal of Evaluation, Vol. 23 Issue 3, 2002), Stewart Donaldson, Laura E. Googler, Michael Striven dubbed the term “excessive evaluation anxiety” (or XEA). Symptoms of XEA include:

Lack of access to important information and data
Compliance and cooperation problems
False reporting
Effects on bias and validity
Reduced utilization of evaluation findings.

This can lead to stakeholders behaving in ways that can destroy the credibility of evaluation findings (and of evaluators). When the findings of a program’s evaluation yield that it’s not performing in the way it was intended, the blame game can happen. Instead of falling victim to XEA, how can you and your staff become more open to viewing the process as a learning experience?

To give you a taste of the Evaluation Capacity Measure I give to my clients (and to help jumpstart the conversation with your staff around evaluation anxiety), here are some questions you can walk your staff through:

Here’s what you need:

Flip chart paper, chalkboards, or walls
Note cards
Pens or pencils

Designate five open areas around the room. Each area will have one question at the top of the flip chart paper, chalkboard, or wall.

Give staff enough time to answer the questions thoughtfully . When time is up, have staff place their note cards under the designated question.

Next, divide up your staff so that each question has several eyes on it. Have staff place the note cards into themes, grouping similar responses together.

Last, have staff do a “walk-around”, where they can view the themes for each question. To close out the exercise, discuss the themes with staff and create an action plan to address the themes.

The steps:

Have your staff answer the following questions alone on note cards:

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6 Jul, 2016

How Can Nonprofits Balance Positive and Negative Feedback?

By Nicole Clark, LMSW|2021-08-19T18:55:19-04:00July 6th, 2016|Categories: Public Health & Social Work|Tags: Capacity Building, program evaluation|0 Comments

When you sit down with your supervisor for your annual review or evaluation, it can go one of two ways.

When your supervisor spends more time on areas that “need improvement”, you may walk out of her office feeling defeated.

And how do you feel when you receive a glowing review? Pretty happy. Makes you feel like you’re excelling.

If you care about what you do, you welcome praise as well as recommendations for how to improve. Too much positive and you don’t feel the need to grow. If you’ve ever asked about things that you can improve of, and you don’t receive much of a response because everything is going well, how do you feel?

I’ve had my fair share of working with executive directors and program directors who only wanted me to focus on positive outcomes. And it makes me suspicious.

Of course, you want the people invested in what you’re doing to be happy. These people—the stakeholders—can range from anyone that is impacted directly on indirectly by the programs, services, or initiatives you’ve created for them.

Stakeholders want to see what’s going well. What’s going well can mean more media, more opportunities and more funding. “Negative” findings (and I use quotation marks because negative is subjective) can also lead to more media, and a lot of nonprofits fear this. Negative findings can give the impression that things are worse off than they really are.

But too much of the positive can give the impression that nothing needs to change. Let’s face it: Some nonprofits are out here designing surveys, in-depth interviews, and focus group questions that are so biased that one can’t expect anything but positive results. And that’s not valuable either.

How can positive findings give your staff the credit they deserve, and how can you address “negative” findings in a way that allows for your stakeholders to see opportunities?

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6 Apr, 2016

When You’re Clear on What You Need, It’s Easier to Measure Your Impact

By Nicole Clark, LMSW|2021-08-19T18:52:39-04:00April 6th, 2016|Categories: Public Health & Social Work|Tags: Capacity Building, program evaluation|2 Comments

I talked with two potential clients this week, and both ended up being great conversations in how they plan to dive deeper into what makes their programming valuable to their audiences. There were lots of aha moments—on their end as well as mine—in how they conceptualize a potential evaluation project or training for their staff, the various evaluation theories thy can draw inspiration from, and how prepared their staff is to embark on a small or large-scale evaluation project.

A few of those aha moments centered on my process for conducting an evaluation, and in how I assist clients in incorporating evaluative thinking in their work. Oftentimes, discussions on evaluation don’t come into the very end of a project, so I encourage clients at the onset of a program to think more about what value their programming is expected to have on their audience.

While I typically have potential clients complete my client questionnaire prior to speaking with me, most of the time I’ll meet a potential client in person via a networking opportunity before setting up a time to discuss further.

During these recent calls, I found that we spent most of the time discussing how I go about conducting an evaluation or setting up a staff training on aspects of evaluation and how they can compliment their project. In those conversations, I touched on three key factors an organization needs to consider, thus impacting how to measure the value of their program:

Clarity

A potential client questionnaire allows for a client to conceptualize a potential evaluation project, and an in-person meeting or a phone call allows for deeper understanding and relationship building. Regardless of which precedes the other, clarity on what you want to do is important. One of the benefits of being an independent evaluator is that I’m able to provide objective feedback on a client’s project and outline the factors that may impact the process of the evaluation project. Another role for developing clarity is in deciding if you really need an external evaluator to take a lead on this project or if there’s another way to add more value to this process. Which leads into my second key factor. (more…)

12 Aug, 2015

Try This: Discover Your True Color

By Nicole Clark, LMSW|2021-08-19T18:48:01-04:00August 12th, 2015|Categories: Miscellaneous|Tags: Capacity Building, Try This|0 Comments

During my college resident assistant orientation, we went through multiple leadership and staff building exercises. One assessment that stood out most was the True Colors™ assessment.

True Colors™ * is a personality test developed by Don Lowry in 1978. Originally created to categorize four basic learning styles to identify the strengths and challenges of these core personality types, True Colors™ helps us to understand different personality temperaments.

The concept behind True Colors™ is we aren’t put into the box of one, with the understanding that our personality traits are fluid and can adjust based on our environment or circumstances. True Colors is a way to understand the how our behaviors and motivations relate to our own to increase camaraderie, improve communication, and limit potential conflict.

This was particularly useful when I started working with my fellow RAs. When we took True Colors, we were excited to see that we each embodied one of the four personality types: Orange, Gold, Green, or Blue. After a while, we would refer to each other by color only, and when conflict arose or when we came together for meetings and to plan activities for our residents, we were able to understand why someone made a particular decision as well as how to work together.

True Colors™ can be used by college residential staff, supervisors, teachers, and more. I would venture to say that it’s particularly useful for school social workers, counselors, teachers, and anyone else that works with younger people as it can help you tailor your lesson plans and weekly counseling sessions based on the color of the young people you’re working with.

One thing worth mentioning: While you may dominate in a particular color, there’s no better or worse color. Each color is design to compliment the others, and you can flow in and out of your dominant color throughout your lifetime. Before reading on, I highly recommend you take the assessment. Here’s the official link to purchase True Colors™ for your staff or students. It includes the assessment as well as a detailed report of your colors by ranking and cover different areas where your color can come into play such as an work environment, school, childhood, time management, and how others may perceive you. Here’s a sample report. (And no, I’m not affiliated with True Colors™.)

If you want to take the exam without purchasing, check out this assessment based on True Colors developed by Lone Star College, or the University of North Carolina- Chapel Hill’s version created by the university’s Department of Campus Recreation.

Once you take the assessment, come back and read more about the colors:

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21 Nov, 2012

Program Monitoring & Evaluation: Leveraging Your Strengths and Smoothing Out the Hiccups

By Nicole Clark, LMSW|2021-08-19T18:00:07-04:00November 21st, 2012|Categories: Research & Evaluation|Tags: Capacity Building|0 Comments

Overwhelmed? You don’t have to be!

(image source)

You’ve figured out the Who, Why, When, Where, What, What For, and How of your program or workshop. You know what it means to be S.M.A.R.T. about your goals. You’ve tested out creative ways to get your objectives across. Finally, you’ve considered gathering feedback during your activity implementation. If you haven’t done any of this yet and would like to know more about how to do this, check out the four proven ways to increase the effectiveness of your program and workshops, and come back to this blog post.

If you have read it and/or have implemented some of the strategies I mentioned above, great! I hope that you found them useful, whether you are a seasoned nonprofit professional or someone who wants to provide meaningful programs and workshops for your community. Now it’s time to get to the second part of the equation. Let’s shift the focus to a separate but equally important issue: finding out if what you’re doing is actually effective.

So, how do you do figure out if what you’re doing is effective? You monitor and evaluate. Monitoring and evaluation are the best tools in your arsenal that can show you are moving in the right direction, or if you’ve hit a snag somewhere. Here’s a breakdown of each one, how they work together, and five key things to keep in mind when monitoring and evaluating your program or workshop so that you can continue to leverage your strengths and smooth out your hiccups (because we don’t believe in weaknesses!)

Monitoring and Evaluation: What Are the Differences?

Before we get into the differences between monitoring and evaluation, here is why each element is important: (more…)

Here’s what you need:

The steps:

Clarity

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