7 Jun, 2019

Ask Nicole: What Does Your Day as a Consultant Look Like?

By |2021-08-19T20:38:46-04:00June 7th, 2019|Categories: Consulting|Tags: , |0 Comments

Have a question you’d like answered? Let me know.

I’m asked this question often, or some variation of it.

I think it’s because people want to probe what it is I’m actually doing with my time because “consulting” can mean different things. Plus, there’s the assumption that I have more time on my hands compared to someone who doesn’t work for themselves.

The short answer is: It depends.

The longer answer is: It depends on what’s occurring at that point in time during a project, which projects are operating simultaneously, what’s going on with my clients, and what’s happening with my own non-client projects.

On any given day, I may have 2-3 client calls, a webinar meeting to either attend or host for a client, prepping for an in-person presentation or workshop, invoicing, planning out my blog content and newsletter editorial calendar, scheduling social media posts, participating in online forums to seek or give advice, writing a project proposal or end-of-program report, 1:1 coaching with client staff, doing an informational interview for someone interested in what I do, or scheduling a meeting with a prospective client.

Some days I get up and prepare for the day in the way I used to when I worked in an office setting, and some days I literally roll over, grab my laptop, and get started. Some days I work from home, or I’ll head over to the nearest cafe or coworking space.

Some days I’m more productive in the morning, where other days I feel more productive in the evenings. You may see people in online blog posts give a by-the-hour breakdown on what they do, but unless I have to do something at a particular time, I allow my day to flow the way it needs to.

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29 May, 2019

Play Bigger: What I’m Learning After Three Years of Full Time Consulting

By |2021-08-19T20:38:20-04:00May 29th, 2019|Categories: Consulting|Tags: , |0 Comments

On to Year Four!

This Friday will mark 3 years since I left my day to run Nicole Clark Consulting full time on June 1st, 2016.

Time flies, and it’s true what they say about a running a business: It really is like caring for a baby.

In my first year, I hit the ground running. Everything was new and exciting, like a baby taking in all of the new sights and sounds. I was trying to make up for all the time I’d spent building up my business while working full time.

When I entered Year Two, my business started experiencing the Terrible Twos. It literally felt like my business was running me, and not the other way around. All of the business systems I had in place that helped me during my first year were no longer working. I also compared myself to others who have been at this for a while, and I started to doubt myself a lot.

In Year Three, I started to hit my stride and realized that it’s like a marathon, not a sprint. I didn’t have to scale up as quickly as I thought and I started to give myself more grace. I became more mindful about my capacity to take on certain types of projects, and I also gained a greater focus on capacity building in addition to working with clients to implement their projects.

I also made these observations in Year Three:

  • Evaluation has been the focal point of my business, but I no longer want it to be the main attraction
  • I want to do help audiences apply Reproductive Justice thinking on a broader scale and in a variety of settings
  • While working one on one with clients has been great, I want to do more one-to-many work
  • I’m craving more collaboration and collaborative projects with other consultants
  • I did a lot of behind the scenes work in Year Three and it’s time to play bigger

So what’s on deck for Year Four? A few things:

Build up my non-evaluation services: As with many businesses, you cultivate what’s been working well. I did that with evaluation, to the detriment of my other services. So, I quietly took on smaller projects related to research and program/curriculum design and added some program sustainability components to my evaluation projects. I also scrapped the strategic planning services after taking on a few of these projects and realizing that it didn’t interest me all that much to continue this service. I’m also going to be more mindful of the types of evaluation projects I take on, with a focus being on capacity building and incorporating evaluative thinking within organizations.

Go back to basics: The main reason why people started to follow my work is because of my blogging about reproductive justice and intersectional analysis. While I’ve embedded RJ into the content I’ve created in Year Three, what I want now is to make more explicit RJ-related content by way of my blogs, future webinars, and trainings. This was spurred by the recent abortion bans in Alabama and Georgia and other states, along with more spotlight on improving maternal and infant health outcomes in communities of color. There’s a major difference between learning about RJ and actually incorporating it in our personal and professional lives, and I want to help people bridge the gap.

Finding more ways to engage people on a broader scale: Doing one-on-one client work is great, but I have a desire to do more trainings, webinars, and workshops with a broader audience. If I’m wanting to scale up, this would be a great way to do it. I also have a project that I’ve placed on the back burner for too long, and Year Four is when I’ll finally buckle down and get it started, so stay tuned for that.

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1 May, 2019

Ask Nicole: How Can I Convince Clients to Focus on the Process AND the Outcome?

By |2021-08-19T20:32:56-04:00May 1st, 2019|Categories: Consulting|Tags: , , |0 Comments

Have a question you’d like answered? Let me know.

Tammy, a licensed independent clinical social worker and consultant based in the Pacific Northwest, recently sent me a really thoughtful email. Tammy writes:

Hi Nicole, 

First, I just want to thank you for writing your blog, and let you know upfront that this is one of those, “Thank you! I needed to read your website.” kinda emails.

In consulting work, I feel like I’m going to struggle with communicating how design-based thinking and evidence-based decision making (and not necessarily Evidence-Based Programs (EBP)) could be really powerful tools for organizations. Where I live, the agencies that design their own programs are often bootstrapped for cash; and the ones with money will just purchase a curriculum and send their staff to a national training on how to implement that curriculum. To get funding for a lot of things out here, you need to use an EBP. I’m a big fan of evidence-based decision-making processes, but I think most pre-packaged evidence-based programs (at least that I’ve worked with) are like disempowering wet bandaids that never really stick! It seems like most organizations are more willing to pay someone else to train their staff to implement a very structured program that’s already been created than they are to work with someone to design a program that really suits their needs, strengths, and resources (even when they acknowledge they probably would do a better job than the pre-made curriculum!)

So, the question is: how do you help people realize the potential for design-based thinking and evidence-based decision making processes in a non-profit/agency world that has become relatively disempowered in the realm of program design? Have you run into that at all with your consulting work focused on program design? If so, how do you navigate that conversation? 

A few months ago, a prospective client organization came to me about a project opportunity. I had some initial conversations with the client, but I got the sense that what they wanted and what my process is weren’t in alignment.

It was confirmed when the client asked me to further explain one key aspect of my process. The aspect–something that the client initially agreed with and wanted to be included in my proposal–focuses on participatory processes between myself, the staff, and key stakeholders. The client seemed less interested in this aspect and wanted me to tailor my approach to just outcomes.

Over the past year, I’ve developed more of an interest in working with clients to develop, evaluate, and refine their process versus solely focuses on outcomes. So, I knew deep down this wasn’t the project (or the client) for me.

The bulk of my consulting as of late has centered around evaluation, with design thinking included depending on the work scope. I’ve found that clients who’ve hired me to evaluate a specific program have been more rigid in what takes place in our time working together compared to clients that hired me specifically for capacity building purposes that span all of their programs and services.

This comes down to whether the client is focused more on the process or the outcome. Based on my observation, when client organizations are focused solely on outcomes, they’re confined to certain parameters that may be heavily influenced by a funder, things being “evidence-based”, or a deadline. As a result, I have more flexibility with clients that have hired me for building organizational capacity and learning about their programming in a more exploratory manner.

Outcomes center around aspects of a program that led to data that can be reported on, including the number of participants and how they engaged with the program. A more process-centered approach assesses how the program was developed, how it got to where it currently is, and what factors along the way got it there (including staff capacity.)

Ideally, you’d develop a process that addresses both. However, the approach the client wants to take can ultimately decide if you’re going to have a great time partnering with this client or spend most of your time arguing back and forth.

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3 Apr, 2019

Ask Nicole: How Do I Get Friends and Family to Support My Goals?

By |2021-08-19T20:28:27-04:00April 3rd, 2019|Categories: Consulting|Tags: , |0 Comments

Have a question you’d like to see answered? Let me know.

Last week, I was in Chicago to facilitate an evaluation meeting with one of my Chicago-based clients and to co-facilitate a roundtable discussion with them during the 2019 Culturally Responsive Evaluation and Assessment Conference.

When my flight touched down back in New York, I called my dad to let him know that I’d landed. I do this every time I travel somewhere.

While on the phone I’d mentioned to him that, while sitting in one of the conference sessions, I’d gotten an email from a prospective client interested in engaging me on working with them on a 2-3 year project, and how we’d set up a time for the following week to talk about it so that I could determine whether I’m a good fit for the client.

My dad commented, “You’re getting up there in the world”, and that he was happy to hear that things were going well with the business and with my clients.

Over the weekend, I celebrated the 3rd year anniversary of me submitting my resignation letter to my former supervisor, with a final employment date of May 31st. I had no problems staying on to help recruit and train my replacement. But the main reason why I wanted more time was so I could prepare myself to tell my dad that I would be leaving to go work for myself.

My dad is in his early sixties and has been with the same company since he was 18, and prior to my mother’s death in 2001, she’d been with her company for 20 years. I was two weeks away from leaving my job when I finally told my dad. He asked a few questions but didn’t say much after that. 2016 was a good year for my business, but things were very rocky the following year to the point where my family was worried for me. By the end of 2017, my business was moving in a more positive direction, and my dad went from checking in on me on a weekly basis to checking in on me whenever I would call home.

For many, this is the context we grew up in: seeing friends and family work for someone else. And when we share that a goal of becoming self-employed (or any goal for that matter), what we’re looking for is support and confirmation that we can do it.

We want to know that the people we have around us support what we do. Friends and family can be well-meaning, but it’s important to understand that not everyone will understand your goals and may not be able to help you achieve them. Especially if they have not had the same experience. But they do want to support your efforts.

In order to get friends and family to support your goals, you have to be clear about the type of support you want from them. In my case,

Initially, I would encourage friends and family to sign up for my newsletter letter or to follow me on my social media platforms. Once I identified the type of support I wanted from them, I slowly stopped doing this and requested instead for their emotional support but also gave them the opportunity to self-select how they want to support me. Emotional support for me includes checking in on me to see how things are going or sharing with others what I’m doing in my business.

Though I prefer emotional support, I’ve had friends hire me for trainings or projects because they were in a position within their organization to do so, and they believed I was a good fit for their needs. Or they’ve referred a prospective client to me.

The other way you can persuade friends and family to support you? Actually doing the work.

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27 Mar, 2019

Living in the End

By |2021-08-19T20:27:56-04:00March 27th, 2019|Categories: Consulting|Tags: |0 Comments

Overlooking the New York City Skyline in 2016

This weekend, March 31st, I’ll be celebrating an important anniversary: The day I submitted my resignation letter to my former supervisor back in 2016.

I remember the months, weeks, and days leading up to that moment. In fact, on January 1st, I set the intention to move into my consulting business full-time starting June 1st, 2016.

At the time, I didn’t have any clients as I had finished up my client work at the end of 2015 and had no clue where the next client would come from. I just knew that it would happen.

For two years, I had set a deadline for me to leave my job, only for those deadlines to come and go, leaving me increasingly frustrated with myself because I hadn’t met my internal deadline.

I’m not sure why 2016 felt like the time to make the leap, but it just felt right. On New Year’s Day, I had gone to the One World Trade Center Observation Deck. As I looked over the New York City skyline, I felt good about 2016 being the year I would do it. I thought about how it would feel to walk out of my work building for the final time on May 31st, knowing that the next day would be a new journey for me. Again, I didn’t have any clients lined up, though I knew that everything would somehow work itself out.

While I still showed up at my job, I had already mentally checked out of where I was. While I did worry about what would happen if no clients showed up, but I challenged myself to only dwell on the end result and not on how it would all happened.

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