Getting program participants in the door is one thing—making sure they’re prepared and confident in their roles is another.

Your program staff and volunteers are the backbone of your program, and when they feel knowledgeable and supported, they deliver better results, adapt to challenges more easily, and stay committed for the long haul.

A strong training plan isn’t just a one-time orientation—it’s an ongoing investment in your program’s success.

Keeping Your Team Sharp: Ongoing Training Tips

Make training an ongoing practice

Training for staff and volunteers shouldn’t stop after orientation. Having regular check-ins—monthly, quarterly, or whatever works for your program—refreshes skills, shares updates, and provides feedback. These sessions keep everyone on the same page and help your team stay confident and ready for anything.

Use real-world practice

The best way to prepare your team? Let them practice. Role-playing different scenarios—like handling a tough situation with a participant or adjusting to a last-minute schedule change—helps staff and volunteers feel more prepared. The more hands-on your training, the more confident your team will be when challenges pop up.

Offer accessible learning tools

Not everyone can make every training session, so make learning flexible. Create short video tutorials, quick tip sheets, or online resources that team members can check out whenever they need a refresher. This way, they can keep learning on their own time without feeling overwhelmed.

Finding & Keeping the Right People for Your Team

Lead with your mission

We all want to be a part of something meaningful. When recruiting staff and volunteers, don’t just list tasks—talk about the impact they’ll make. Share success stories, real-life testimonials, and the difference your program makes. When people feel connected to the mission, they’re more likely to jump in—and stick around.

Make your team feel valued

Nobody wants to feel like just another name on a list. Show appreciation by celebrating wins, recognizing hard work, and creating a space where staff and volunteers feel heard. A quick “thank you,” a team shoutout, or even small perks (like free coffee or a volunteer appreciation event) can go a long way in keeping the team engaged.

Give your team room to grow

People stay when they see opportunities to learn and grow. Offer leadership roles, mentorship opportunities, or additional training to help your team build new skills. When staff and volunteers feel like they’re developing personally and professionally, they’re more likely to stick with your program for the long haul.

Key takeaway

Training your program’s staff and volunteers isn’t just a box to check—it’s what keeps your program running smoothly and makes sure everyone feels confident in their roles. When you invest in ongoing learning, create a supportive culture, and show appreciation for your staff and volunteers, you build a team that’s ready to tackle challenges and stay committed. A well-trained team doesn’t just make your job easier—it makes your program stronger and more impactful.

Raise Your Voice: What strategies have you found most effective for training and retaining program staff and volunteers?

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